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Positive Patient Feedback
At Idaho Falls Surgical Center our customer satisfaction ratings are higher than ever. Of patients surveyed, 99% of respondents say they would come back.Here are some of the comments from our patients:
"Nurses were very friendly and made you feel comfortable."
"Clean and comfortable, relaxed atmosphere, very kind staff."
"The staff and surgeon kept my husband very well informed."
"The warmed blankets are a nice touch." How could we have improved our service? "Not a clue. Staff and facility were top rate."
"I've had several surgeries over the years. This was the first time I've come home without a bruise on my hand." How could we improve our service? "Not one bit - it was excellent."
"They made me feel relaxed even though I was pretty nervous. They knew what they were talking about."
"Anesthesia provider was excellent. He spent time explaining my question in-depth. Thank you."
"Everything was outstanding. I have had numerous surgeries. I have never had such a good experience. I can't say enough."
About Quality Data on the Internet
Today, a number of different agencies report information about hospital quality on the Internet. These websites can be a good source of information for healthcare consumers and many of them provide reliable data that can help consumers make informed decisions about where to seek care. But, there are some things that should be considered in reviewing these Internet reports.Is the information current?
Most data reported on the Internet is historical data. It could be years old, or just a matter of months old. If the data is not recent, it may not accurately reflect the care being provided by a hospital today.What is included in the data?
In some cases, data may be about only one hospital service or even just a small part of the treatment provided for a certain condition. For example, it is important to educate heart attack patients who are smokers about the health dangers associated with smoking, however, that is just one part of effective treatment for heart disease.In some cases, data may represent only a short period of time – for example just one quarter, or three month’s of hospital care.
Reports may also include only certain types of patients. For example, if only Medicare patients are included in a report, the data would not reflect all of the care provided to a hospital’s patients.
Data may also be reported for a small number of patients at one hospital, and compared to hospitals that treat a larger number of patients. This can affect percentage ratings, which can be misleading.
Who is reporting the data?
There are many reputable reporting agencies, including government agencies, healthcare data organizations, and hospital associations. Consumers should check the credentials of any group reporting healthcare quality data.At Idaho Falls Surgical Center, we are constantly striving to provide the highest possible quality of care to all of our patients. If you have further questions about quality, please contact Bob Spiel, Administrator at 208-529-1945 or by email at kl@ifsurg.com.
